I’m reprinting a brief article I received from the Gottman Institute about how to approach your partner with a complaint without the complaint getting experienced as a criticism, or an attack on their character. This “softened startup” is an approach I’ve been advocating for years to couples, but I thought it was very succinctly captured in the Gottman’s article. Here it is:
Fortunately, it’s reversible.
The antidote to Criticism is what we call The Softened Start-Up.
To soften your start-up means to approach a conversation with how you’re feeling about the situation, not your perception of your partner’s flaws or behavior. There’s a difference between complaints and criticism. A complaint addresses a specific instance or action and acknowledges how it made you feel.
A good formula to remember is:
“I feel [your feeling]”
- left out
- “when I’m not invited to virtual happy hours with your friends,”
- “when you don’t read the articles I send you,”
- “when we don’t have dinner together.”
- “to know what your preferred evening schedule looks like and how I can be a part of it,”
- “to feel like you’re interested in the things I care about,”
- “to spend some quality time together this week.”
You can even practice together with your partner, giving advice to an imaginary couple who struggles with criticism. For example, how would you soften “You always leave dirty dishes in the sink”?
You can also apply this formula to positive things—”I feel cared for when you check in to see how my day is going!”